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Justifying security investment when nothing has happened
Justifying security investment when nothing has happened
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One of the hardest parts of security planning is explaining the value before anything goes wrong.
Because if the environment is stable and incidents aren’t happening, it can look like everything is already covered.
So how do you make sure those conversations are successful…?

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Should your business use an AI voice assistant?
Should your business use an AI voice assistant?
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How much of your team’s day disappears into answering the same phone questions time and again?
There’s a new wave of technology starting to change that.
Some businesses are saving serious time with it already…

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Presenting risk to non-technical executives
Presenting risk to non-technical executives
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There’s a certain point in a board meeting where you feel people either following you or losing the thread completely.
You’re trying to explain exposure, risk, and business impact accurately without disappearing into technical detail.
And that takes more preparation than anyone in the room realizes…

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How to prepare your business for Copilot and AI
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AI can do some impressive things. But there’s something the…

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Technical debt builds faster than you think
Technical debt builds faster than you think
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There are always a few parts of the environment you’d handle differently if you were starting again.
They made sense at the time, and they still work, so they stay as they are.
But they have a way of making everything around them that bit harder than it needs to be…

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There’s only one thing you can rely on cybercriminals for
There’s only one thing you can rely on cybercriminals for
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It might sound like good news when cybercriminals turn on each other.
But it doesn’t make things safer.
Some are offering to “help” victims caught in the middle, which sounds tempting until you think about it properly…

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Here’s what’s new in Copilot Wave 3
Here’s what’s new in Copilot Wave 3
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Copilot Wave 3 has landed and it’s a step up from what we’ve seen before.
There’s something new happening in how AI fits into your day-to-day work.
It’s useful.
But it also changes how things get done behind the scenes…

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Scaling the help desk without disruption
Scaling the help desk without disruption
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You can usually feel a shift in the help desk before anything breaks.
The queue builds a little faster, interruptions pick up, and it takes more effort to keep things moving at the same pace.
And once that starts happening, it has a habit of shaping your whole day…

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Warning: Don’t fall for fake CAPTCHAs
Warning: Don’t fall for fake CAPTCHAs
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Most people don’t think twice about CAPTCHAs.
And that’s being exploited.
There’s a new twist on something you see every day. It’s catching people out in a way that only shows up later…

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If you step back, what still works?
If you step back, what still works?
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There are moments where everything comes together because you step in.
A problem arises, you know what to do and things move forward.
It works.
But what happens next time, if you’re not there…?

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