• AVLA.net - IT Solutions for Business

Help & Support

anytime, anywhere, we are here to help

We Speak Human

Help Desk

Open a ticket to be helped by our expert team

Remote Support

Our engineers will solve your problem using a secure and encrypted connection.

Help Desk

Need to report an issue? Have a consultation? Open a ticket with the details and we’ll get back to you with an answer. Best of all? You can track and get notified when we have resolved your query.

Open a ticket

Remote Support in 3 Simple Steps

1

Invite

Click on the button Create an Invitation for PC or MAC, depending on what type of computer you are using.

2

Download

After clicking on the invitation button, you will be asked to download a file called “remote”. Download the file and execute, it after is done downloading into your computer.

3

Connect

Call our office, request Remote Support and provide the engineer with your unique ID.

Choose your Remote Support assistance

All sessions are encrypted using RSA key exchange and AES (256 Bit) session encryption. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.