• AVLA.net - IT Solutions for Business

Terms & Conditions

1. Acceptance and Scope

These Terms & Conditions (“Terms”) govern your use of the AVLA.net, Inc. (“AVLA,” “we,” “us,” or “our”) website at avla.net (the “Website”), our client portal and online tools (the “Portal”), and the communications we send by email, phone, and text message, including our text messaging program (the “SMS Program”).

By using the Website or Portal, or by opting in to receive communications from us, you agree to these Terms and to our Privacy Policy at [avla.net/privacy]. If you do not agree, do not use the Website or Portal.

2. About Our Services

AVLA provides managed IT, cybersecurity, cloud, backup, and related services to businesses. Information on the Website is for general information only. It is not a binding offer, a guarantee of results, or professional advice for your specific situation.

Our services are provided only under a signed Master Service Agreement, statement of work, or proposal (a “Service Agreement”). Prices, service descriptions, and availability on the Website may change without notice.

Payments. Online payments, such as invoices paid through the Portal or a payment link, are processed by third-party payment processors under their own terms. AVLA does not store full payment card numbers. By submitting a payment, you authorize AVLA and its processor to charge your payment method for the amount shown. AVLA is not responsible for delays, declines, or errors caused by a payment processor. Billing terms for services are set by your Service Agreement.

3. Use of the Website and Portal

You agree to use the Website and Portal only for lawful purposes. You agree not to:

  • Attempt to gain unauthorized access to the Website, Portal, our systems, or another user’s account
  • Probe, scan, or test the vulnerability of our systems without our written permission
  • Upload or transmit malware, or interfere with the operation or security of the Website or Portal
  • Use automated tools to scrape, copy, or collect content or data
  • Impersonate any person or misrepresent your affiliation with an organization

Accounts. If you receive Portal credentials, you are responsible for keeping them confidential, using multi-factor authentication when offered, and all activity under your account. Tell us right away at support@avla.net or (888) 765-2770 if you suspect unauthorized use. We may suspend access to protect the security of our systems or our clients.

Suspension and termination. We may suspend or end your access to the Website, Portal, or SMS Program at any time, with or without notice, if we believe you have violated these Terms, misused our systems, or created a security, legal, or fraud risk. For clients, suspension of services is governed by your Service Agreement.

4. Intellectual Property

The Website, Portal, and their content, including text, graphics, logos, and software, are owned by AVLA or its licensors and protected by intellectual property laws. You may view and print content for your own business use. You may not copy, modify, distribute, or create derivative works without our written permission. “AVLA” and our logos are trademarks of AVLA.net, Inc.

5. Communications

By giving us your contact information, you agree that AVLA may contact you by email and phone about your requests, services, and account. Marketing emails include an unsubscribe link. Unsubscribing from marketing does not stop service and account communications while you receive services from us.

Call recording. Calls with AVLA, including support calls, may be monitored or recorded for quality, training, security, and record-keeping. By continuing a call after hearing a recording notice, you consent to the recording.

AI-assisted call handling. AVLA may use an automated or AI-powered assistant to answer calls, gather details, transcribe conversations, and create or update support tickets. By continuing a call with our assistant, you consent to the recording, transcription, and processing of the call for these purposes. Automated transcription and ticket creation may contain errors. Please review the ticket confirmation you receive and tell us promptly if anything is wrong. AVLA is not liable for errors in automated transcription or ticket creation, or for delays caused by them. For urgent issues, ask to speak with a technician.

Security of communications. Email, phone, and text are not secure channels. Do not send passwords, multi-factor codes, protected health information (PHI), Social Security numbers, financial account numbers, payment card data, or other confidential information through them. AVLA will never ask for your password or a multi-factor code by email, phone, or text. If you receive a message that appears to come from AVLA and asks for this information, do not respond. Call us at (888) 765-2770.

6. Text Messaging (SMS) Program

6.1 Program description. AVLA’s SMS Program sends clients and their authorized users information about the IT services we provide, including:

  • Support ticket updates, such as ticket received, assigned, in progress, and resolved
  • Scheduled maintenance windows and patching notices
  • Service outage, incident, and restoration notices
  • Security alerts and requests to verify unusual activity
  • On-site visit and appointment confirmations and reminders
  • After-hours and on-call support communications
  • Account and service notices related to your AVLA services

These are informational messages. We will not send marketing or promotional texts unless you separately give us prior express written consent for those messages.

6.2 Consent. You may join the SMS Program only by taking a separate, clear action to opt in: checking an unchecked SMS consent box on our web form or onboarding form, asking our support team to enroll your number, or texting a keyword we publish. SMS consent is never bundled into, or required by, these Terms or your Service Agreement. By opting in, you agree to receive recurring text messages from AVLA at the mobile number you provide. Consent is not a condition of purchasing any goods or services. You confirm that you are the subscriber of the mobile number, or have the subscriber’s permission to enroll it, and that you are authorized to enroll on behalf of your organization if applicable.

6.3 Message frequency. Message frequency varies with your support activity and service events. During an outage or active security incident, you may receive several messages in a short period.

6.4 Message and data rates. Message and data rates may apply. AVLA does not charge for SMS Program messages. Contact your wireless carrier for details about your plan.

6.5 How to opt out. Reply STOP to any AVLA text to opt out. We also accept QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE. These keyword replies are AVLA’s designated opt-out method. As a courtesy, you may also ask to opt out by emailing support@avla.net or calling (888) 765-2770. We process keyword opt-outs automatically and other requests within 10 business days. You may receive one message confirming your opt-out, and then no further SMS Program messages unless you reply START to rejoin. Opting out of texts does not cancel your services or your Service Agreement, and we will continue to reach you by email, phone, or the Portal.

6.6 Help. Reply HELP to any message for assistance, or contact us at support@avla.net or (888) 765-2770.

6.7 Not for emergencies. The SMS Program is a convenience and is not a substitute for your Service Agreement, the Portal, or emergency services. Do not rely on text messages for time-critical, life-safety, or emergency situations. For an emergency, call 911. For an urgent IT issue, call our support line at (888) 765-2770.

6.8 Delivery and carrier disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, device, coverage, and network conditions, which are outside AVLA’s control. AVLA does not guarantee that any message, including a security alert or outage notice, will be delivered, delivered on time, or delivered accurately.

6.9 Links in messages. Messages may include links to the Portal, a support ticket, or a third-party page such as a vendor’s service status page. Before you open a link, confirm the message came from AVLA. If in doubt, sign in to the Portal directly or call us at (888) 765-2770.

6.10 Number changes. You agree to tell us promptly if your mobile number changes, is disconnected, or is transferred to someone else, so we can stop sending messages to that number.

6.11 Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See Section 6 of our Privacy Policy for how we handle SMS Program information.

7. Third-Party Links and Services

The Website, Portal, and our messages may link to or integrate with third-party websites, software, and services, such as vendor support pages or cloud platforms. AVLA does not control and is not responsible for their content, availability, security, or privacy practices. Your use of them is governed by their own terms and policies.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, PORTAL, AND SMS PROGRAM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AVLA DOES NOT WARRANT THAT THEY WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. Any warranties for our services are only those stated in your Service Agreement.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AVLA AND ITS OFFICERS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE WEBSITE, PORTAL, OR SMS PROGRAM, INCLUDING ANY DELAYED, UNDELIVERED, OR MISDIRECTED MESSAGE, OR ACTION TAKEN OR NOT TAKEN IN RELIANCE ON A MESSAGE. AVLA’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).

For clients, liability related to our services is governed by the limitation of liability in your Service Agreement.

Some jurisdictions do not allow certain warranty disclaimers or limits on liability. Where the law does not allow the disclaimers in Section 8 or the limits in this Section 9, they apply to the fullest extent the law allows.

10. Indemnification

You agree to indemnify and hold harmless AVLA and its officers, employees, and agents from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your misuse of the Website or Portal, your breach of these Terms, or your violation of any law or third-party right, including enrolling a mobile number you were not authorized to enroll or failing to tell us that a number has changed.

11. Eligibility

The Website and Portal are intended for businesses and adults. You must be at least 18 years old to use the Portal or join the SMS Program.

12. Privacy

Our Privacy Policy at [avla.net/privacy] explains how we collect, use, and protect personal information, and is part of these Terms.

13. Relationship to Your Service Agreement

If you are an AVLA client, these Terms supplement your Service Agreement. If these Terms conflict with your Service Agreement, the Service Agreement controls, except for the SMS opt-out rights in Section 6.5, which always apply.

14. Disputes, Governing Law, and Venue

Contact us first. If you have a dispute with AVLA, you agree to contact us first at support@avla.net or (888) 765-2770 and give us at least thirty (30) days to try to resolve it informally before starting any legal action. For clients, the dispute resolution terms of your Service Agreement control.

These Terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict of law rules. Any dispute will be brought only in the state or federal courts located in Broward County, Florida, and you consent to their jurisdiction. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL.

15. Changes to These Terms

We may update these Terms, or change or end the Website, Portal, or SMS Program, at any time. Changes take effect when posted at [avla.net/terms], and we will update the effective date above. Your continued use after a change means you accept the updated Terms.

16. General Terms

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent. These Terms, the Privacy Policy, and any Service Agreement are the entire agreement between you and AVLA about their subject matter.

Sanctions and export compliance. By using the Website or Portal, you confirm that you are not located in a country subject to U.S. embargo and are not on any U.S. government list of restricted or prohibited parties. We may end access immediately if this is not true.

Language. If these Terms are translated into another language and the versions conflict, the English version controls.

17. Contact Us

AVLA.net, Inc.
Address: 1451 W. Cypress Creek Road, Suite 207, Fort Lauderdale, FL 33309
Phone: (888) 765-2770
Email: support@avla.net
Website: https://avla.net

AVLA.net, Inc. · Effective date: Nov 14, 2026